These policies govern all contract and on-demand deliveries provided by Unbreakble Route LLC. Submitting a quote request or accepting dispatch constitutes agreement with these terms.

I. Payment Due Dates

• Scheduled Routes / Contracts: All payments for recurring contract routes are due 72 hours prior to the first scheduled delivery day of the invoicing period. Failure to submit timely payment may result in the service being temporarily paused.

• Standard / Same-Day / Rush: Payment for all on-demand, non-contract services is due immediately upon receipt of the invoice to secure and confirm dispatch.

II. Payment Methods

• Payments are processed securely online directly through the electronic invoice link via Shopify Payments. We accept all major credit cards.

• Please do not send credit card information via email or text message.

III. Liability and Compliance

• Regulatory Status: Unbreakble Route LLC operates under PA PUC Authority. Service is dependent on maintaining compliance with all state and local regulations.

• Cargo Liability: All claims for lost or damaged goods must be submitted in writing within 48 hours of delivery completion. Liability is governed by the limits of the Commercial Cargo Insurance policy (minimum $5,000, unless otherwise specified in a formal contract).

IV. Applicable Fees and Surcharges

• Wait Time Charges: A charge of $1.00 per minute applies after the first 10 minutes spent waiting at the pickup or drop-off location.

• Cancellation Policy: Routes canceled by the client with less than 24 hours notice will be subject to a cancellation fee equal to 50% of the scheduled service rate.