Privacy Policy
Effective Date: August 8, 2026
Unbreakable Route LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and share your information when you interact with our business, utilize our courier services, or contract with us as an independent driver.
1. Information We Collect We collect information depending on your relationship with our company:
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From Customers: We collect your name, email address, phone number, physical pickup/delivery addresses, and billing information when you voluntarily provide it for service inquiries, quotes, or logistics contracts.
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From Independent Contractors: We collect your name, contact details, driver’s license, vehicle and insurance information, background check details, and financial information necessary to process contractor payments.
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Usage Data: If utilizing our website or internal workforce applications, we automatically collect data about your device and interactions, including IP addresses and operational activity logs.
2. How We Use Your Information
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For Customer Services: To provide, operate, and maintain our courier and logistics services within our primary Pennsylvania footprint and across state lines for interstate routes. We also use this data to process transactions, manage invoices, and communicate route updates.
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For Contractor Operations: To facilitate onboarding, verify DOT and FMCSA regulatory compliance, assign schedules, track route completions, and process weekly flat-rate and per-route contractor settlements.
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For General Business: To maintain our internal communication protocols, ensure compliance with applicable laws, and resolve disputes.
3. Sharing Your Information
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We do not sell personal data.
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We may share customer information with trusted third-party service providers solely to facilitate our logistics routing, payment processing, and administrative operations.
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We may share contractor information with regulatory bodies, background check agencies, insurance providers, and secure workforce management platforms to maintain legal compliance and fleet operations. All third parties are legally obligated to keep this information confidential.
4. Data Security
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We implement appropriate technical and organizational security measures to protect both customer and contractor information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights & Contact Information You have the right to access, update, or request the deletion of your personal information at any time. For any privacy-related questions or requests, please contact us at:
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Unbreakable Route LLC
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7424 Washington Avenue, Suite F, Pittsburgh, PA 15218